How Can We Help You?
Frequently Asked Questions
Ordering & Shipping
How long does processing take?
- Orders are typically processed within 1-2 business days.
What are your shipping options?
- We offer standard UK shipping (3-5 business days) and tracked options.
Do you ship internationally?
- Currently we ship within the UK only.
Returns & Exchanges
What's your return policy?
- We accept returns within 30 days of delivery for unused items.
My item arrived damaged - what do I do?
- Please contact us immediately at support@chetspiritscent.uk with photos.
Product Care & Usage
How should I store my crystals?
- Keep them out of direct sunlight and cleanse them regularly.
How long do your candles burn?
- Each candle has different burn times - check the product description for specifics.
Are your bath bombs safe for sensitive skin?
- Yes! We use natural ingredients, but always check the full ingredients list.